Privacy Policy

🔒 How We Protect Your Data

Last Updated: January 2025

At Pallet Liquidation Source (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the practices described here.

We are committed to maintaining transparency and ensuring that your personal information remains secure at all times.

1. Information We Collect

We collect two main types of information:

A. Personal Information You Provide

When you engage with our website or services, you may provide:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely through third-party gateways; we do not store card details)

  • Business Information (if applicable)

  • Order Details

  • Communications or inquiries sent to our support team

B. Automatically Collected Information

When you browse our site, we automatically collect:

  • IP address

  • Device information

  • Browser type

  • Pages viewed

  • Time spent on website

  • Referring URLs

  • Cookies and tracking data (for analytics & user experience)

This information helps us enhance security, improve site performance, and understand how visitors use our platform.

2. How We Use Your Information

We use the collected information for purposes such as:

A. Order & Service Fulfillment

  • Processing orders and payments

  • Shipping pallets and providing tracking updates

  • Verifying business details when required

  • Sending order confirmations and invoices

B. Customer Support

  • Responding to questions or inquiries

  • Resolving disputes, returns, or refund requests

  • Providing updates on policies or service changes

C. Website Improvement & Analytics

  • Monitoring website performance

  • Enhancing user experience

  • Conducting analytics to improve services

D. Marketing & Communication

  • Sending promotional offers, newsletters, and updates (only if you opt in)

  • Communicating about new pallets, deals, or service announcements

You may unsubscribe from marketing emails at any time.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Provide personalized browsing

  • Improve website functionality

  • Analyze visitor behavior

You can control cookie settings through your browser. Disabling cookies may affect your website experience.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.
We only share data with trusted third parties when necessary to operate our business:

A. Service Providers

  • Payment processors (for secure transactions)

  • Freight carriers and logistics partners

  • Email service providers

  • Web hosting and security providers

These partners are required to protect your information and only use it for service-related purposes.

B. Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws

  • Respond to legal requests

  • Protect our rights, property, or safety

  • Prevent fraud or security threats

5. Data Security

We take data protection seriously and use a combination of administrative, technical, and physical safeguards, including:

  • SSL encryption on all pages

  • Secure payment gateways

  • Firewalls and intrusion detection

  • Restricted access to personal data

  • Regular monitoring for vulnerabilities

While we follow industry best practices, no system is 100% secure. We continuously work to protect your information.

6. Data Retention

We retain personal data only for as long as needed to:

  • Process orders

  • Meet legal or tax obligations

  • Resolve disputes

  • Maintain business records

You may request deletion of your data unless retention is required by law.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Opt out of marketing emails

  • Request a copy of your data

  • Restrict certain processing

To exercise these rights, contact us at:
📧 Email: sales@palletliquidationsource.com
📞 Phone: +1 (223) 268-9747

We respond to privacy-related requests within 7–10 business days.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for:

  • Their content

  • Their privacy practices

  • Their security measures

We recommend reviewing the privacy policies of any site you visit through external links.

9. Children’s Privacy

Our website is not intended for anyone under the age of 18.
We do not knowingly collect personal information from minors.
If a minor has provided information, contact us immediately so we can remove it.

10. International Shipping & Data Transfer

When shipping to international buyers, your information may be shared with:

  • Customs authorities

  • International freight carriers

  • Port and clearance agents

All data transfers comply with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect improvements or legal requirements.
The “Last Updated” date at the top of this page will always indicate the most recent version.

12. Contact Us

If you have questions about this Privacy Policy, data collection, or how your information is used, please reach out to us:

Pallet Liquidation Source
📧 Email: sales@palletliquidationsource.com
📞 Phone: +1 (223) 268-9747

We take privacy seriously and appreciate the trust you place in our business.