Return & Refund Policy

🔄 Return & Refund Policy

At Pallet Liquidation Source, we value honesty, transparency, and customer satisfaction. Because liquidation pallets are sold in assorted conditions and often contain mixed, bulk, or manifested/unmanifested goods, our return and refund rules are designed to be clear, fair, and consistent with industry standards. This policy explains how returns, refunds, replacements, and disputes are handled.

Please read this policy carefully before placing an order.

📦 All Sales Are Final — With Exceptions for Specific Cases

Liquidation pallets, truckloads, and wholesale lots are generally sold as-is and all sales are final due to the nature of liquidation inventory.
This means:

  • We do not accept returns for preference-based reasons

  • We do not offer refunds for expected or assumed item value

  • We do not accept returns for minor wear, packaging damage, or standard liquidation variance

However, we stand by fairness and transparency. Therefore, returns or refunds may be considered under specific qualifying circumstances listed below.

✔️ Situations Eligible for Return or Refund Review

We will review return or refund requests ONLY in the following cases:

1. Shipment Not Received

If you did not receive your order due to carrier error or non-delivery, we will immediately investigate with the freight provider.
A refund or replacement may be issued if:

  • The shipment is confirmed lost

  • The shipment never left the seller’s warehouse

  • The shipment is damaged beyond retrieval during transit

2. Wrong Pallet or Incorrect Shipment Delivered

If the pallet you receive is completely different from what was advertised or ordered, we will investigate and work toward a resolution.

This applies when:

  • The pallet is the wrong category entirely (e.g., tools instead of apparel)

  • The pallet received does not match the product manifest (when a manifest is included)

  • The shipment includes incorrect quantities in a significant manner

3. Failure to Ship

If the seller fails to ship your order within the agreed timeframe and no updated timeline is provided, a refund will be issued.

4. Significant Misrepresentation

If the listing description and the delivered pallet differ in a major, verifiable way beyond normal liquidation expectations, we will resolve the issue reasonably.

⚠️ Situations Not Eligible for Returns or Refunds

Because liquidation inventory varies, we cannot offer refunds or returns for the following:

  • Buyer’s remorse

  • Unexpected resale value

  • Minor defects common to liquidation goods

  • Packaging damage, opened boxes, or missing accessories typical of shelf-pulls or returns

  • Variations in brand mix

  • Perceived profit margin or resale expectations

  • Condition grades consistent with the listing description

  • Unmanifested pallets (these are sold as mystery lots)

📝 Return & Refund Request Requirements

To submit a claim, you must provide:

  • Photos of the pallet upon delivery before unpacking

  • Clear photos of any concerns

  • The Bill of Lading (BOL)

  • A written explanation of the issue

  • Order number and proof of purchase

All documentation must be submitted within:

⏱️ 48 hours of delivery

Claims submitted after 48 hours cannot be accepted due to carrier policies and industry standards.

🔁 Resolutions We May Offer

Once your claim is reviewed, we may issue:

✔️ Partial Refund

For cases where only part of the pallet was affected or misrepresented.

✔️ Full Refund

Only in extreme cases where the entire shipment was incorrect, missing, or confirmed lost.

✔️ Replacement Pallet

If inventory is available and the issue is fully validated.

✔️ Store Credit

At your request, store credit can be issued for future purchases.

Refunds, when approved, are processed to your original payment method within 5–10 business days.

🚚 Return Shipping Costs

If a return is approved:

  • Buyers are responsible for return freight fees unless the error is on our end or the seller’s

  • Pallets must be returned in the same condition received

  • All original documents must be included in the return shipment

Unauthorized returns will be refused.

📩 How to Request a Refund or Return

All claims must be submitted to:

📧 Email: sales@palletliquidationsource.com
📞 Phone: +1 (223) 268-9747

Include your order number in the subject line for faster processing.

Our support team will respond within 48–72 hours with next steps.

⭐ Fairness, Clarity & Transparency

Our goal is to ensure a positive buying experience while maintaining clear expectations about liquidation merchandise. We are committed to fairness, honesty, and professional handling of every order and every claim.

For any questions, additional documentation needs, or guidance, our support team is here to help.